Refund policy

Thirty days to send it back

If a piece does not suit you, it can be returned within 30 days of delivery. Send the order number to contact@vellichorcore.shop so the return can be logged before the parcel leaves you.

Condition the garment must be in

Unworn, unwashed and with its tags still attached. Try things on indoors and keep the original bag until you are certain, because items that smell of detergent or carry make-up marks cannot go back into stock. A skirt and a vest bought together have to come back together.

Refund timing

We inspect returns within 2 business days of arrival. Approved refunds go back to the card or wallet used at checkout and normally appear within 5 to 10 business days, depending on the bank.

Return postage

You cover the cost of posting a return to our Birmingham address. Where the fault is ours, or the wrong item was sent, get in touch before posting and we will pay for the return ourselves.

Damaged in transit

Take photographs of the packaging and the garment and message us within 48 hours of delivery so we can replace or refund the item.

Lost in the network

If the parcel stops moving, contact us within 7 days of the expected delivery date. We will chase the carrier and, when the parcel is confirmed lost, arrange a replacement or a refund.

Dispatch and delivery

We prepare orders in 1 to 3 business days, and delivery is estimated at up to 15 business days. Shipping is estimated at checkout according to the distance to your address.

Who we are

MR KIERRAN ALAN G BROOM
163 Ermington Crescent, Birmingham, B36 8AS, United Kingdom
Email: contact@vellichorcore.shop
Phone: +44 118 495 5443