Shipping policy

From order to dispatch

We process orders in 1 to 3 business days. The clock starts when the order is confirmed rather than at the weekend, so an order placed on Saturday is packed on Monday or the next working day.

How long delivery takes

Estimated delivery is up to 15 business days from dispatch. Distance, carrier load and the time of year can stretch or shorten that window, so treat it as a planning figure.

How shipping is priced

Postage is estimated from the distance between our Birmingham warehouse and your address, and the amount is added at checkout where you can see it before confirming the order. It is not a flat charge and it is not built into the item price.

Following the parcel

You will receive a tracking link by email when the parcel leaves us. Allow up to 48 hours for the first scan to show on the carrier's site.

Delays and losses

If the estimated window has passed and nothing has arrived, message us. For a parcel that looks lost in the network, contact us within 7 days of the expected delivery date so the carrier claim can be opened while the trail is fresh.

Damage in transit

Report any damage within 48 hours of delivery, with photographs, and we will replace the item or refund it.

Delivery details

We post to the address supplied at checkout. Please make sure the postcode and any flat or unit number are correct, as redelivery after a failed attempt can add time and cost.

Returns

Unworn items with tags can be returned within 30 days of delivery. Damage must be reported within 48 hours of delivery, and a suspected lost parcel within 7 days of the expected delivery date.

Who we are

MR KIERRAN ALAN G BROOM
163 Ermington Crescent, Birmingham, B36 8AS, United Kingdom
Email: contact@vellichorcore.shop
Phone: +44 118 495 5443